Shipping policy

Shipping & Delivery Policy

Gloa Beauty

Last updated: [29/01/2026]

At Gloa Beauty, we aim to deliver your order safely and efficiently. Please review the following shipping and delivery terms carefully before placing your order.

Shipping Rates

We offer the following shipping options:

Standard Shipping – FREE

  • Available on all orders unless Priority Shipping is selected.

  • Delivery timeframe: 6–12 business days

Priority / Express Shipping – Paid Option

  • Available at checkout for an additional fee.

  • Delivery timeframe: 4–6 business days

Shipping timeframes apply to both domestic and international orders unless otherwise stated.

Processing Time

  • Orders are typically processed within 1–3 business days after purchase.

  • Processing times may be extended during peak periods, promotions, or due to unforeseen operational delays.

  • Orders are not shipped or delivered on weekends or public holidays.

Once an order has entered processing, it cannot be modified or cancelled.

Delivery Timeframes (Important)

Delivery timeframes are estimates only and are not guaranteed.

Gloa Beauty is not responsible for delays caused by:

  • Postal carriers or courier services

  • Customs clearance or border inspections

  • Incorrect or incomplete shipping details

  • Weather conditions

  • Carrier backlogs or service disruptions

  • Events outside of our reasonable control

Failure to deliver within the estimated timeframe does not automatically qualify for a refund.

Tracking Information

  • Tracking details will be sent via email once your order has shipped.

  • Tracking updates may take 24–72 hours to appear after dispatch.

  • In some international shipments, tracking updates may be limited once the parcel enters the destination country.

Incorrect Address & Failed Deliveries

It is the customer’s responsibility to ensure shipping details are correct at checkout.

If an order is:

  • Returned due to an incorrect address

  • Marked as “undeliverable”

  • Refused by the recipient

We reserve the right to:

  • Require a reshipping fee, or

  • Decline reshipment or refund

Lost or Missing Packages

If your tracking shows your package as:

  • Delivered but not received, or

  • Stalled in transit

You must contact us within 7 days of the expected delivery date.

We may:

  • Open an investigation with the carrier

  • Request confirmation or supporting information

Gloa Beauty is not responsible for packages marked as delivered by the carrier.

Damaged or Defective Items

If your order arrives damaged or defective:

  1. You must notify us within 48 hours of delivery

  2. Email gloabeautyspprt@gmail.com   with:

    • Clear photos or video evidence of the damage

    • Your order number

    • A brief explanation

Failure to report damage within this timeframe may result in the claim being declined.

Approved cases may result in:

  • Replacement

  • Store credit

  • Refund (at our discretion)

Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs duties, taxes, or import fees.

  • These fees are not included in the product price or shipping cost.

  • Customers are responsible for all applicable customs charges.

Refusal to pay customs fees does not qualify for a refund.

Relationship to Refund Policy

Shipping-related issues are assessed in line with our Refund Policy.

  • Delivery delays alone do not guarantee a refund.

  • Refund eligibility may require evidence, communication, and review.

  • Chargebacks initiated without contacting support may result in refund ineligibility.

Contact Us

For all shipping or delivery-related enquiries, please contact:

Email: gloabeautyspprt@gmail.com
Brand: Gloa Beauty