Refund policy

365-Day Money-Back Guarantee – Refund Policy

We stand behind the quality of our products and proudly offer a 365-Day Money-Back Guarantee.
If you are not satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.

This policy exists to ensure fairness for genuine customers while protecting against misuse.

Eligibility for a Refund

To qualify for a refund under our 365-day guarantee, all of the following conditions must be met:

  1. Request Window

    • Refund requests must be submitted within 365 days of the original delivery date.

  2. Email Request Required

    • All refund requests must be submitted via email to our support team at:
      [support@yourbrand.com]

    • Refunds will not be processed through social media, chargebacks, or third-party platforms.

  3. Reason for Refund

    • Your email must include a clear and honest explanation of why the product did not meet your expectations.

    • Vague requests such as “I just didn’t like it” may require further clarification before review.

  4. Evidence Requirement (When Applicable)

    • In certain cases, we may request supporting evidence to validate the refund request. This may include:

      • Clear photos of the product

      • Short video evidence demonstrating the issue

      • Images showing usage or remaining product

    • Evidence is requested only when reasonably necessary to assess the claim.

Failure to provide requested evidence may result in the refund request being declined.

Refund Review Process

Once your refund request is received:

  1. Your request enters a manual review process conducted by our customer care team.

  2. Reviews typically take 7–14 business days to complete.

  3. During this time, we may:

    • Ask follow-up questions

    • Request additional information

    • Offer troubleshooting guidance or usage support

We reserve the right to decline refund requests that:

  • Do not meet the eligibility criteria

  • Contain false or misleading information

  • Show signs of excessive or repeated refund behaviour

Approved Refunds

If your refund is approved:

  • Refunds are issued to the original payment method only

  • Processing time after approval may take 5–10 additional business days, depending on your bank or payment provider

  • Shipping fees (if applicable) are non-refundable

Non-Refundable Situations

Refunds may not be granted in the following circumstances:

  • Requests submitted outside the 365-day window

  • Failure to provide required information or evidence

  • Products purchased from unauthorized third-party sellers

  • Abuse of the refund policy or repeated refund history

  • Change-of-mind requests without reasonable grounds

Chargebacks & Disputes

We encourage customers to contact us directly first.

Initiating a chargeback or payment dispute without contacting our support team may result in:

  • Automatic suspension of the refund review

  • Permanent ineligibility for future refunds

Our Commitment

This guarantee is designed to give customers confidence, not convenience refunds.
We genuinely want our products to work for you and are happy to support you through the process before concluding a refund is the best outcome.